the issue(s) involved, the taxi number, and if possible the taxi drivers name/number from their photo ID

which is displayed in the front of the cab, (usually on the dash). It should also include the date, time of travel and anything else that is relevant. All Taxi and Shuttle companies are required to have a complaints register complete with the companies own investigation and what they have done to resolve the complaints. This register is available at anytime to the LTSA & the Police. See LSTA Factsheet 21 below for information that is more detailed or at www.ltsa.govt.nz/factsheets/21.html

In the second instance Total mobility agencies such as ARTA also monitor complaints, so forward them a copy of correspondence as well, updating, as the situation is resolved.

If the matter is serious, or concerns criminal activity, you should contact the New Zealand Police.
The CP Society will also undertake surveys from time to time involving our members. Where necessary we will discuss the outcomes of the surveys with the companies. In summary the CP Society is seeking to make improvements for all concerned by encouraging feedback, and by keeping abreast of trends. (We have already followed up a few issues with successful outcomes)

As always in matters like this, keep a copy of all correspondence.

For further detail of the rights and responsibilities of taxi transportation.